Each service will be in 3 hours. If you want to use over 3 hours, you can request extension (Prior agreement by TASKAJI is required). You chan use shorter than 3 hours, but there is no discount.

Taskaji-san selects the price from among 11 price category.
Taskaji-san's pricing is initially restricted, and the maximum amount that can be set increases gradually with the number of reviews, the average value of reviews etc.

Payment is by credit card (Visa／Master／JCB／AMERICAN EXPRESS／Diners Club) only.
Please enter your card information registration when making a request. You do not have to enter it when registering your profile.
Please note that debit cards and prepaid cards (such as V Prika and au WALLET) can not be used for payment. Bank transfers and cash payments are also not supported.
Transportation fees will also be paid along with the request fee. The amount of transportation expenses will be displayed automatically in "Request details".

There are "Spot" and "Regular (Weekly | Bi-Weekly)" on request, and requests for "Regular" can be used at a reasonable rate than "Spot".
Instead of setting Minimum usage count, if the number of cancellation exceeds the limit, you can cancel services for a fee.ex. Weekly Regular Request: 3 or more cancellation will be charged 1,200yen/service, Bi-Weekly Regular Request: 2 or more cancellation charged 1,200 yen/service.

Transportation fees are separate from the request fee and paid along with the request fee.
The amount of transportation expenses will be displayed automatically in "Request details".

Yes, there are 3 basic time frames. Each of them is 3 hours fixed

AM:      9:00-12:00
PM:    13:00-16:00
Night: 18:00-21:00

It is possible to change the start time around 2 hours. Please send a message to Taskaji-san individually after sending the request and adjust. However, adjustment beyond 2 hours can not be done.
Please be aware, in case the basic time frame and actual work time frame does not overlap even by 1 hour, it will not be covered by damage insurance.

Cleaning, organize, laundry, shopping, cooking, cook ahead. Each TASKAJI-san’s available job category is different, so please check in each TASKAJI-san’s profile page.
High-place work, dangerous work, outdoor work are basically excluded.

Various background people are registering such as those who have long experience as a housewife, qualified persons such as nutritionists and cooks who were engaged in catering professionals at nursery schools and school lunches and restaurants, those from the Philippines who are already working as housekeepers or English teachers in Japan, international students from overseas and office workers who like housekeeping.

Yes, we conduct 2-hour interview and orientation; at that time TASKAJI office check ID and VISA status. After the self-training with training video, we conduct 3 hours on the skill checking at the TASKAJI Tester and let Taskaji-san start working after passing it.
Reference: About training and test. (Japanese)

It will be applied to the damage of property and people hurt by TASKAJI-san in the service hours of the TASKAJI service category (cleaning, laundry, cooking, cook ahead, organize, shopping). Maximum amount the insurance will pay is 10 million JPY for property and 100 million for people hurt by TASKAJI-san.

In case those accidents happens, please take picture of it and inform to Taskaji support center.
Reference:About liability insurance（Japanese）

Up to 72 hours prior to the starting time is available for making reservations.However, it is possible to make "On-demand request" to Taskaji-san for the last minute schedule with less than 72 hours to go.

There is 2 type of cancellation charge.

1. Just before cancellation (For onetime & repeat order)

Reservations canceled less than 72 hours before the service starting time will incur the following charges:

72-24 hours prior to the service       50% of service fee
24 hours-1 hour prior to the service 100% of service fee
After 1 hour prior to the service 100% of service fee and full transportation fee
Cancellation fee due to client absence 100% of service fee and full transportation fee

*Example: Order start form Saturday AM9:00, cancellation after Wednesday AM9:00 will incur.
Wednesday AM9:00~ Friday AM9:00 : 50% of service fee
Friday AM9:00〜Saturday AM8:00：100% of service fee
Saturday AM8:00 to the service time：100% of service fee and full transportation fee
Cancellation fee due to client absence 100% of service fee and full transportation fee


2. Cancellation of regular request (For regular request)

You can cancel Weekly order 2 times, and Bi-Weekly request once in every month without charge.

Weekly/Bi-Weekly request cancel charge:
¥1,200(*) per one cancel.
Please refer detail from here

*About regular cancel charge:
This charge amount is set for the difference between onetime request and regular request.

There is no trial menu but there is one time order. Why don’t you try 2-3 TASKAJI-san to see how they are?

If you like one of them, make the regular request (Weekly or Bi-Weekly) to her for constant requests with more reasonable price.

Yes only if your TASKAJI-san agrees.
It’s highly recommended to build trust first with several orders. If the TASKAJI-san loose the key which you leave her and have damage by third parties, it cannot be covered by the damage insurance.

Please keep and lock valuable items* in the safe with your responsibility in order to prevent troubles.

*Valuable items: such as passport, credit card, bank ATM card, accessories more than 5,000 JPY, 500 yen coins…See also: Points to note when using for the first time. (Japanese)