For purpose of this Policy, "User's Information" means information that identifies users, history of actions on communication services and other information created or accumulated in relation to user or user's devices, which shall be collected by the Company pursuant to the Privacy Policy.
Depending on the method of collection, the User's Information that we may collect for a user to use the Services includes:

1. When the user purchases, registers membership or inquiries, information provided by the customer who actually receives the housekeeping services (hereinafter referred to as the “Customer”), including:
• Name (including Nickname)
• Date of birth
• Sex
• Address
• Nearest Station
• Nationality
• Language
• Mobile number (Information of Arranger (as defined below) can be registerd instead of Customer’s)
• E-mail Address (Same as above)
• Identification Information
• Other information entered by the user into such form as specified by the Company such as date of birth or age.
2. When the user purchases, registers membership or inquiries, information provided by the house keeper (hereinafter referred to as the “TASKAJI-san” or the “Keeper”) including:
• Name (including Nickname)
• Date of Birth
• Sex
• Address
• Nearest Station
• Nationality
• Language
• Mobile number
• E-mail address
• Information of identity verification (A driver’s license or a resident’s card for Japanese nationality, or a residence status authorization certificate for overseas nationality)
• Information of Bank Account
• Other information entered by the user into such form as specified by the Company such as date of birth or age.
3. Information provided from Arranger

In the case that (i) a person who has been granted legitimate authority by a corporation registers information with the corporation as the Customer and himself/herself as the Arranger (as defined below), or (ii) a person (including an individual's family members) who has been granted legitimate authority by the individual registers information with the individual as the Customer and himself/herself as the Arranger (the person who makes arrangements on behalf of the Customer in (i) or (ii) is hereinafter referred to as the "Arranger"), information provided by the Arranger, including:

• Name
• Date of birth
• Sex
• Relationship with Customer
4. Information provided from services outside the Services

The Company may collect the following information from services outside the Services, including but not limited to social network services such as Facebook, to the extent the user permits for use with the Services at that time;

• ID used by the user for such outside services; and
• other information that the user has authorized the other service provider to disclose through its privacy settings in such outside service
5. Information collected by the Company for the use by the user of the Services The Company may collect information upon access to or use of the Services, including:
• Terminal information
• Log information
• Cookies and anonymous ID

2-1. Purpose of The Personal Information

The Company shall use the acquired personal information for the following purposes listed below:

• to address a violation of rules, regulations or policies relating to the Services (the “Rules”)
• to prevent any unauthorized/fraudulent use of the Service
• to offer an undisturbed and smooth Service to users
• to aggregate statistical data regarding the Service
• to conduct research and analysis aimed at reviewing and improving Services
• to enable the Company to deal effectively with user inquiries
• to provide information regarding the Service etc., as well as advertising information from our partner businesses
• to provide new future developments regarding the Service
• to draw winners for promotional events, courier gifts to those winners, and to deliver purchased products, etc.
• to perform identity checks when a user makes an inquiry etc
• to process claims relating to purchase and paid services
• to notify users of any other important information regarding the Service and to contact users where necessary
• to resolve disputes between Customer and TASKAJI-san
• other purpose incidental to the foregoing.

2-2. Behavioral Advertising

We use behavioral advertisements from advertising service providers in order to deliver suitable advertisements to our users. We retain Cookies provided by advertising service companies: this lets advertisement service companies or third party advertisement distribution companies place our advertisements on various websites, in accordance with our users' browsing history of our website. Any part of your personal information will not be included in the information retained in Cookies. In addition, our users can disable Cookies via their own settings.

• Google Ads
• Yahoo! Ads
• Facebook Custom Audience
• Twitter Ads

Notes: In cases where the usage of personal information is specified separately on this website, the description there shall take precedence.

Unless required by the Personal Information Protection Act in Japan or other applicable laws and regulations, the Company shall NOT provide to any third party personal information contained in the User’s Information without the prior consent of the user, unless:

1. The Company authorizes such third party to handle the personal information in whole or in part to the extent necessary to accomplish the purpose of the use;
2. The personal information is provided through a business transfer by way of merger or other similar transactions;
3. The Company is required to cooperate with state or local government organization or their agents to perform their duties or obligations pursuant to applicable laws and regulations, and such performance is likely to be precluded if the consent of the user must be obtained ;
4. The Company inquires financial institutions or credit card companies, etc., of the legitimacy and authenticity of the User's bank account or credit card information, or the use thereof, in connection with payment procedures through credit cards, etc., for the use of the Services, or, the Company is inquired of these matters by financial institutions or credit card companies ; and
5. In addition to the foregoing, the Company is entitled to disclose information pursuant to the Personal Information Protection Act or other applicable laws and regulations.

The Company may entrust, to the extent the Company considers necessary to achieve the intended purpose concerning the use of the Service, the handling of personal information collected from users, in whole or in part, to a trustee. In such circumstances, the Company will adequately assess the eligibility of the trustee, impose a confidentiality agreement upon the trustee, and establish an appropriate information administration system.

Upon request from the user to disclose its personal information under the Personal Information Protection Act, the Company shall, without delay, disclose to the user such information after confirming its identity (or notify it of the non-existence of such personal information), to the extent required to dot so pursuant to the Personal Information Protection Act and other applicable laws and regulations. Please note that you shall pay a commission for disclosure of personal information in some cases.

1. Users may, through the procedures determined by the Company, send the Company a request for the disclosure of personal information which the users cannot confirm/access via the Service. The Company, in turn shall disclose such information except under the following conditions:
• when the disclosure is likely to harm the life, body, property or other rights or interests of the user or any other third party
• when the disclosure is likely to severely interfere with the Company's proper operation
• when disclosure itself would constitute a violation of laws and/or regulations
• when the Company is unable to verify the user’s ownership of the personal information requested for disclosure.
2. After the disclosure, users may, through the procedures determined by the Company, send the Company a request to correct, add or delete the user’s personal information, if the users find personal information registered with the Company to be incorrect. Under such circumstances, the Company shall swiftly investigate the request to achieve the desired user intention and correct, add or delete the personal information on the basis of the Company's findings.
3. When users request the disclosure by the Company of their personal information that is unable to be confirmed/accessed though the Service, the Company may charge the users a certain fee for the disclosure procedures. The users can choose freely whether or not they will provide the Company with their personal information, however the users may be unable to use a part of the Service until they have provided the Company with the necessary information.

Upon withdrawing from our Services, when a user account is deleted, all user information will be disposed of in the correct manner in accordance with the law and Company regulations.

The Company shall from time to time review how the User’s Information is being handled, and use its best efforts to continuously improve the operation, and make such modification to this Privacy Policy as may be necessary. Any modification to this Privacy Policy shall be notified to you by E-mail; provided that for any modification requiring consent from the user must be obtained subject to the procedures as separately established by the Company.

Any suggestions, questions, complaints or other inquiries on the handling of the User’s Information must be submitted to: